Common Questions

Most standard repairs are completed within 5-7 business days. Simple services like battery replacement or band installation can often be done the same day. Complex mechanical repairs or antique restorations may require 2-4 weeks depending on the scope of work and availability of parts. We always provide accurate time estimates during your initial consultation and keep you informed throughout the process.

Absolutely. We provide detailed written estimates for all repairs before any work begins. The estimate includes labor costs, parts needed, and expected completion time. We believe in complete transparency and will never perform work without your explicit approval. If we discover additional issues during repair, we'll contact you immediately with options and revised pricing.

We service virtually all types of timepieces including mechanical watches, quartz watches, pocket watches, wall clocks, mantle clocks, grandfather clocks, and cuckoo clocks. Our expertise covers both vintage and modern pieces from all major manufacturers. Whether it's a family heirloom from the 1800s or a contemporary luxury watch, we have the skills and tools necessary for proper restoration.

We always strive to use genuine manufacturer parts when available. For vintage pieces where original parts are no longer manufactured, we use high-quality aftermarket components that meet or exceed original specifications. When working on valuable antique timepieces, we can often fabricate custom parts using traditional techniques to maintain historical accuracy and value.

If your watch gets wet, bring it to us immediately. Do not attempt to wind it or press any buttons, as this can push water deeper into the movement. Remove it from your wrist and avoid exposing it to heat. The sooner we can begin the cleaning process, the better chance we have of preventing permanent damage to the movement components. Water damage repair is time-sensitive, so contact us as soon as possible.

Mechanical watches should be serviced every 3-5 years, depending on usage and environmental conditions. Quartz watches typically need less frequent servicing, usually every 5-7 years or when the battery replacement reveals other issues. Regular servicing prevents small problems from becoming major repairs and keeps your timepiece running accurately. We can provide personalized maintenance schedules based on your specific watch and lifestyle.

Often, yes. Our extensive experience and specialized tools allow us to tackle repairs that other shops might find challenging. We've successfully restored many timepieces that were considered "unrepairable" by others. However, we'll always give you an honest assessment of feasibility and cost-effectiveness. If a repair isn't practical, we'll explain why and discuss alternatives.

We accept cash, check, and all major credit cards including Visa, MasterCard, American Express, and Discover. For larger restoration projects, we can arrange payment plans to make our services more accessible. Payment is typically due upon completion of work, though we may request a deposit for extensive restorations or when ordering expensive parts.

Yes, we stand behind our work with comprehensive service coverage. All repairs come with our commitment to quality workmanship. If you experience any issues related to our repair work, bring the timepiece back and we'll make it right. The length and terms vary by type of service, but we always ensure you're satisfied with the results.

We welcome interested customers to observe certain types of work, particularly during initial diagnosis or final testing phases. However, detailed repair work requires a dust-free, controlled environment for optimal results. We're happy to explain our process, show you the movement components, and discuss the work being performed. Many customers find the horological process fascinating and educational.